Zen Citizen Featured ↗
It’s been a year of slow, steady work at Zen Citizen, and I've had some rewarding moments leading UX here.
We design for the cautious, the frustrated, and the skeptical. Our tools and services have to anticipate user fears, guide people through uncertainty, and work around the huge diversity of tech access, languages, and trust levels in India. The rewards aren’t instant. We take ten steps forward only to take five back, and then figure out a new way through.
But when someone tells us they managed to get something done without paying a bribe or relying on a middleman, it makes all the loops and effort worth it.
Can’t think of anyone more resourceful than Vineeta, and all the fellow volunteers digging through PDFs, RTIs, forum threads, and half-functioning portals to piece together accurate information.
Glad to be part of this journey and to work alongside people who are committed to simplifying things that were never meant to be simple.
