A space for holding early ideas, thoughts and impressions
Sometimes getting the code to work is like having just bought all the right furniture for the living room. It’s there and doing its job, but for my sake and yours, I’m still going to rearrange it three different ways, and worry about the flowers on the mantelpiece, and try to position light switches to be within arm’s reach when we’re tired and stumbling at night.
Indeed, what a privilege it is to read your code.
I built a tool called Civic Compass for Bangalore along with the team at Zen Citizen. Enter your address and instantly discover which civic bodies serve you. All the information you need, in one place. Check it out.
It’s been a year of slow, steady work at Zen Citizen, and I've had some rewarding moments leading UX here.
We design for the cautious, the frustrated, and the skeptical. Our tools and services have to anticipate user fears, guide people through uncertainty, and work around the huge diversity of tech access, languages, and trust levels in India. The rewards aren’t instant. We take ten steps forward only to take five back, and then figure out a new way through.
But when someone tells us they managed to get something done without paying a bribe or relying on a middleman, it makes all the loops and effort worth it.
Can’t think of anyone more resourceful than Vineeta, and all the fellow volunteers digging through PDFs, RTIs, forum threads, and half-functioning portals to piece together accurate information.
Glad to be part of this journey and to work alongside people who are committed to simplifying things that were never meant to be simple.
The only explanation for UX you will ever need, narrated in Cunk’s voice.
I'm teaching a module on Critical Cartographies and found my old post-its from '22 nested in one of the library books at UAL.
Is there a linguistic gem for when you stumble upon hand-written notes in shared books? Need a dictionary entry for this specific feeling.
